Hard Skills/Soft Skills

February 5, 2009 at 3:48 pm Leave a comment

What do you call HARD SKILLS? Accounting (my fave), copywriting, inventory control, employee relations, sales, collections, purchasing, etc. These are acknowledged to be essential for business success.

Then there are the SOFT SKILLS: listening, empathizing, being optimistic, problem solving, showing compassion. They are much more difficult to measure. They are not the focus of the curricula of business schools – maybe because they are so hard to mark.

What is it that makes you go to one store and not another; to get your haircut at the same place or use the accountant you do? Skill is a factor, but customers and employees want more than that.

The factors that make for the most successful businesses and the “best places to work” are more in the realm of soft skills.

Hard skills are essential – and so are soft skills.

What soft skills do you see missing? Which ones do you think are the most important?


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The Peter Principle The Matrix of Business

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The Three Success Factors

I have worked closely with 100’s of business owners and I have seen too many struggle. I have seen what works and what doesn't.

It takes 3 things to succeed:
1. Hard work - and I know you do that already.
2. Knowledge - domain knowledge: you've got that and continue to learn; and business knowledge: this is where everyone focuses and it's easy to find
3. Mindset - This is the killer app. This is what makes or breaks small business owners.

We work on Mindset here at the Business Owners Success Club: how you think about yourself and your business.

When you focus on a business that gives you what you need to live a Good Life and gives others what they need to solve a problem, everything else falls into place and you have a successful business.

Using that as a framework we work on one aspect of business every month. February is "Your Place in Your Community" month.

In March we will open the doors to our online community. Stay Tuned.

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